Terms & Conditions:
The following Terms and Conditions apply to all railpasses offered by EurailInfo.com and
should be read carefully. Please note that all railpass orders are subject
to a non-refundable handling fee.
Please apply for your passes and other tickets at least 15 days prior to your
departure. We will try to help if less notice is given, but we can not be responsible
for delays in delivery service or otherwise. If a product is ordered at short
notice we will charge an additional fee for overnight delivery service. When
ordering please include your date of departure as this is how we determine how
much time we have to process your order.
We accepts credit card payment through Visa, MasterCard, and American Express.
You may also pay using a certified check or money order, but the order must
be placed over the phone with a customer service rep before the check is sent
1) Lost or stolen rail passes are neither refundable nor replaceable without
purchasing Pass Protection.
2) Shipping charges are not refundable.
3) Unvalidated rail passes may be refunded for 85% of the original value of
the pass if returned within six months of the issuing date.
4) Italian Tickets are subject to a non-refundable US $25.00 issuing charge
5) Validated passes may be refunded only if it is canceled and made unfit for
use by an official authority of a participating network. (The official must
cross out the front of the pass, write "not used", sign and stamp the date).
The holder must also prove that they were not in Europe between the 1st day
of validity and the day that the passholder applies for a refund.
6) The passholder is not entitled to a refund if the pass is partially used.
However, if a passholder cannot use the rail pass due to illness, accident or
death, a partial refund may be granted at the discretion of the railway. In
this case, send all pertinent information detailing what happened. Include all
doctor reports, last minute plane tickets, police reports, or all other documents
that may assist in validating your claim.
To Process a Refund Send your rail pass and all necessary proof validating your
claim, via certified, return receipt requested mail, to:
Rail Europe, Inc.
Attn: Refund Dept.
44 South Broadway
White Plains, NY 10601
A. Unvalidated rail passes may be exchanged for another pass of equal or greater
B. When upgrading a rail pass the passholder must pay shipping charges and the
(dollar value) difference between the original and upgraded pass.
C. When downgrading a rail pass, the passholder returns the original rail pass
for an 85% refund and then purchases a new rail pass, paying for all shipping
D. The passholder must send the original pass certified or Express, return receipt
requested, before receiving a new pass. To Process a Refund or Exchange Send
your rail pass and all necessary proof validating your claim, via certified,
return receipt requested mail, to:
Rail Europe, Inc.
Attn: Refund Dept.
44 South Broadway
White Plains, NY 10601
Every effort has been made to ensure all information appearing on our Internet
Site is correct and exact. However, we cannot accept responsibility for human
or printing errors or changes in prices that may be imposed on our site after
publication by European Rail systems, or other providers of services mentioned
in this site. Prices on this site are listed in USD. All prices indicated are
effective January 1, 2003, and are subject to change without notice.
Eurail and Europasses may not be issued to residents of Europe, the Commonwealth
of Independent States (the former Soviet Union), Turkey, Morocco, Algeria or
Tunisia. Citizens of the United Kingdom are not eligible to purchase BritRail
Passes must be validated within 6 months from the date of issue and prior to
the first day of use. Validity starts only when the pass is endorsed by a railway
official at a railway ticket office - not a conductor - from the country in
question with your passport number and the first and last days of travel. This
must be done before boarding the train for the first time. In most cases, validity
runs from midnight to midnight for the period shown on the pass.
Under no circumstances is the holder allowed to validate his or her own pass,
nor should pass holders enter their own passport number. Any tampering or altering
of passes will invalidate them and could incur a fine in local currency levied
by train personnel. On Flexipasses, the holder must enter the date of each day
of travel, in ink, in the appropriate box before boarding the first train of
the day. Failure to comply with validation and date-of-use regulations will
result in a fine collected onboard the train. Rail/Drive packages may require
pre-validation.For complete details, see Conditions of Use as printed on each
pass or pass cover.
Passes are available in first-class and second-class unless stated otherwise.
Passengers holding first-class passes are also permitted to travel in second-class.
Passengers holding second-class passes are permitted to travel in first-class
only if they pay the difference between the two fares as applicable locally.
A railpass does not guarantee a seat on a train, bus or space on a ship, and
reservations should be made in advance. While seat reservations are recommended
for all long-distance trains, they are required for certain high-speed trains.
Travel in sleepers or couchettes always requires advance reservations.Seat reservations,
sleepers and couchettes, travel on certain high-speed trains, luggage checking,
port taxes, meals, beverages and refreshments are all subject to additional
charges. These are not included in the price of the rail passes, and must be
paid separately. Seat reservations should be made in advance and are compulsory
on some trains (all TGV, Thalys, Cisalpino, AVE, Eurostar, and certain EC and
IC trains), buses, and boats. Reservations are also compulsory for all sleepers
and couchettes, and should be made in advance.Passes are strictly non-transferable
and are only valid for those named. Use by anyone other than those named will
invalidate the pass and will result in a heavy fine in local currency. It is
compulsory to present passports to European railway officials on request.All
transportation covered by multi-country passes where use is intended for more
than one country is subject to the Uniform Rules concerning the Contract for
International Carriage of Passengers and Luggage by Rail (CIV). National and/or
single-country passes are subject to the rules and regulations of their specific
countries. The European railroads are not responsible for damages resulting
Responsibility and Liability:
This site acts only as booking agent and has no control over, nor responsibility
for, the passes, carriers and other travel accommodations listed on our site,
Europe by Eurail World Wide Web Site or printed materials. All bookings are
accepted and all tickets, passes and vouchers are issued on the express condition
that Eurailtickets.com, Inc. is not responsible nor liable for: any loss (consequential
or otherwise), damage (including, but not limited to, loss of, or damage to
passengers' clothes, baggage, property whatsoever), death, injury, delay, inconvenience
or irregularity caused by, or arising from, or in connection with any defect
in any vehicle or other land or sea conveyance used, rented or traveled in;
or through the negligence, willful misconduct, strikes or other acts, defaults
or omissions of any carrier, car rental company, hotel, restaurant or other
provider of goods or services.
(2) Every booking accepted is subject to the conditions, tariffs and regulations
imposed by the rail, shipping, bus, car rental, car insurance or other companies,
firms and persons concerned.
(3) Travel insurance is recommended.
(4) Travelers are responsible for ensuring that they have all necessary travel
documents and visas.