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Rail Protection Plan:

Rail Protection is offered by our pass supplier Rail Europe (REI) and will cover you in the general loss or theft of your pass.

  • Exchanges: if you need to exchange your pass/ticket due to illness or injury to yourself or illness, injury or death of an immediate family member, you will be allowed a one time exchange of your pass/ticket regardless of the fare restrictions.
  • Cancellations: if you are unable to use your pass/ticket due to the illness, injury or death of an immediate family member or yourself, the unused portion of the pass/ticket including any cancellation penalties will be reimbursed.
  • Strikes - if you are traveling in Europe and your trip is interrupted or stopped due to a rail strike, you will be reimbursed the value of the unused ticket. Coverage for rail strikes only applies to unused tickets and does not apply to passes.
  • Loss or Theft – you’ll receive reimbursement on your pass/ticket that is lost or stolen while traveling in Europe. Under the Rail Protection Plan™, Rail Europe will either refund the unused portion of the lost or stolen rail pass/ticket or the cost of replacement, whichever is of lesser value.

Important: Please print and keep these Terms & Conditions with your travel documents.
The Rail Protection Plan™ fee is non-refundable and non-exchangeable.

How do I file a claim to receive reimbursement through the Rail Protection Plan™ if I need to do an exchange?

  • The Rail Protection Plan™ does not apply to pre-existing illness or injuries.
  • Claims due to illness or injury must include a letter from the attending physician or hospital in North America confirming that the pass/ticket holder cannot travel due to his/her medical condition. The letter must also state that the illness or injury was not a pre-existing condition.
  • Claims due to death must include a copy of the death certificate.
  • Pass exchanges must be for the same product. Pass holders are responsible for shipping and processing fees for the delivery of new passes.
  • Ticket holders are responsible for any fare increase, shipping and processing fees for the delivery of new tickets.
  • Exchanges do not apply once the pass/ticket holder has departed North America.
How do I file a claim to receive reimbursement through the Rail Protection Plan™ if I need to cancel?
  • The Rail Protection Plan™ does not apply to pre-existing illness or injuries.
  • Cancellation claims being made prior to departure from North America, must include a letter from the attending physician or hospital in North America confirming that the pass/ticket holder cannot travel due to his/her medical condition. The letter must also state that the illness or injury was not a pre-existing condition. The claim must be received by REI prior to the originally scheduled departure date from North America.
  • Cancellation claims being made when travel has already begun in Europe must include a letter from the attending physician or hospital in Europe confirming that the pass/ticket holder cannot travel due to his/her medical condition. Upon return to North America, the pass/ticket holder must submit the claim to Rail Europe within thirty (30) days. The claim must also include airline tickets from North America to Europe and return and a brief explanation of the situation to allow for evaluation of the claim. Only the unused portion of the pass/ticket including any cancellation penalties will be reimbursed.
  • Cancellation claims due to death must include a copy of the death certificate.
How do I file a claim to receive reimbursement through the Rail Protection Plan™ if there has been a strike?
  • Claims due to strikes must include the ticket which must have been stamped at the European rail station by a railway official indicating the ticket was not used due to a rail strike. Passes are not covered in cases of rail strikes.
How do I file a claim to receive reimbursement through the Rail Protection Plan™ if there has been loss or theft?
  • Pass/ticket holders must file a police report within twenty-four (24) hours of the incident.
  • Pass/ticket holders must purchase a replacement rail pass or rail ticket in order to continue with his/her travel plans.
  • Upon return to North America, pass/tickets holder must submit the claim to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, airline tickets from North America to Europe and return. A brief explanation of the situation is also necessary to better evaluate the claim.

More Details for Filing a Claim:

Notice of any claims, as applicable, made under this program for customers who have not traveled to Europe must be received by REI prior to the originally scheduled departure date from North America which was given to REI at the time of booking. Notice of any claims for customers who traveled to Europe must be given within thirty (30) days of your return from Europe.

For claims forms and further instructions, call Rail Europe, Inc. at 1-800-848-7245 or write to: Rail Europe, Inc. Customer Relations Department: 44 South Broadway 11th floor, White Plains, NY, 10601-4421. All claims must be accompanied by the appropriate documentation listed in the conditions above.

This program is administered by Rail Europe, Inc. and can be revised or terminated at our sole discretion at anytime. In the case that the Rail Protection Plan™ is terminated, only passes/tickets issued prior to the date of termination will be covered.

Description of Coverage

Exclusions: This program does not apply to any loss caused by:

(a) Delay or detention or confiscation by Customs Officers or Officials or Police or other Security Officers.
(b) Pass/ticket not in clients’ actual possession at the time of loss.
(c) Flight cancellations, acts of god, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), terrorist acts, civil war, rebellion, revolution, insurrection or military or usurped power.
(d) Any dishonest, fraudulent or criminal act by the pass/ticket holder.
(e) Damage due to wear and tear, gradual deterioration, vermin or inherent vice.
(f) No change to this program will be valid unless authorized by REI.
(g) No legal action can be brought to recover against this program within sixty (60) days after a claim has been submitted as required herein within thirty (30) days of your return to Europe.
(h) No legal action can be brought after one year from the time that a claim is required to be submitted as indicated herein.
(i) Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law and the pass/ticket holder agrees to the jurisdiction of New York County, New York.

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