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Eurail Aid Offices:

If your pass is improperly issued or validated, or if any of the information on your pass is incorrect (such as the date on the calendar), contact one of the Eurail Aid offices. They are located in most major cities throughout Europe. You may also contact the Eurail Aid Offices if you believe you have received incorrect information or treatment while traveling by rail. Eurail offices can replace your pass as well as counsel you in case of emergency. The offices are also available should you have any questions while you are in Europe. For your convenience Eurail Aid offices are listed below and on the travel planner that comes with your pass.


Austria

Oesterreichische Bundesbahnen
Innsbruck Hauptbahnhof
Sudtiroler Platz 7
A-6020 Innsbruck
(0512)503 5460

Oesterreichische Bundesbahnen
Salzburg Hauptbahnhof
Fahrkarten International
Sudtiroler Platz 1
A-5020 Salzburg
(0662)8887 5428

Oesterreichische Bundesbahnen
Wien Westbahnhof
Reiseburo am Bahnhof
Europaplatz 1
A-1150 Vienna (Wien)
(01)93000 33598

Belgium

Societe Nationale des Chemins
de fer belges
Travel Center
Service International
Gare de Bruxelles-Midi
B-1070 Brussels
(02)5 28 28 28

 

 

Denmark

Danske Statsbaner
DSB Travel Office
Central Station
DK-1570 Copenhagen
33 54 54 42

 

 

Finland

VR Ltd.
Railway station
International Services
FIN-00100 Helsinki
0307 23706

 

 

France

Societe Nationale des Chemins de fer francais
Gare de Marseille St. Charles
F-13232 Marseille
(04) 9504 1403

Societe Nationale des Chemins de fer francais
Gare de Nice - Ville
Bureau Information/Reservation
F-06008 Nice
(04) 9214 82 65

Societe Nationale des Chemins de fer francais
Bureau SNCF Orly-sud
F-94543 Orly-Airport
(01)4975 74 45

Societe Nationale des Chemins de fer francais
Bureau Information Reservation
Galerie des Fresques / Departs immediats
Gare de Paris/Lyon
F-75012 Paris
(01) 5333 1167

Societe Nationale des Chemins de fer francais
Espace Information et voyages
Gare de Paris-Nord
F-75010 Paris
(01) 5531 8739

Societe Nationale des Chemins de fer francais
Service International
Gare de Paris-St. Lazare
F-75008 Paris
(01) 5342 2762

Societe Nationale des Chemins de fer francais
Bureau SNCF Aeroport Charles de Gaulle
Terminal 1 - RER-station
F-95712 Roissy Airport(Aeroport Charles de Gaulle)
(01) 4879 611 84

Societe Nationale des Chemins de fer francais
Bureau SNCF Aeroport Charles de Gaulle
Terminal 2 - TGV-station
F-95716 Roissy Airport(Aeroport Charles de Gaulle)
(01) 4879 6139

 

Germany

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Berlin Zoologischer Garten
Hardenbergplatz 11
D-10623 Berlin
(030) 297 49 277

EurAide
Berlin Zoologischer Garten
down the hall from the Western Union Office

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Dresden Hbf
Am Hauptbahnhof 4
D-101069 Dresden
(0351) 461 4183

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Frankfurt am Main Hbf
Im Hauptbahnhof
D-60329 Frankfurt am Main
(069) 265 34581

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Frankfurt Flughafen
Hugo-Eckener-Ring
D-60549 Frankfurt am Main (Airport)
(069) 691 844

DB Reise&Touristik
Deutsche Bahn Gruppe
ReiseZentrum Hamburg Hbf
AutoZug
Hachmannplatz 10
D-20099 Hamburg
(040) 3918 4313

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Koln Hbf
Trankgasse 11
D-50667 Cologne (*Koln)
(0221) 141 2818

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Hannover Hbf
Ernst-August-Platz 1
D-30159 Hannover
(0511) 286 5004

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Heidelberg Hbf
Willy-Brandt-Platz 5
D-69115 Heidelberg
(06221) 525 341

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Leipzig Hbf
Willy-Brandt-Platz 5
D-04109 Leipzig
(0341) 968 3378

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Munchen Hbf
Counter 19/20
Bahnhofplatz 2
D-80335 Munich(*Munchen)
(089) 1308 5890

EurAide
Munchen Hbf
Along track 11, room 3

DB Reise&Touristik AG
Deutsche Bahn Gruppe
Filiale Munchen Flughafen
DB-counter im Zentralbereich
Hardenbergplatz 11
D-85326 Munich Airport (Munchen Flughafen)

DB Reise&Touristik AG
Deutsche Bahn Gruppe
ReiseZentrum Stuttgart Hbf
DB Reiseburo
Arnoff-Klett-Platz 2
D-70173 Stuttgart
(0711) 2092 2686

 

Great Britain

Rail Europe Travel Center
179 Piccadilly
London W1J 9BA
(08705) 848 848

Rail Europe Limited
Waterloo Station
10 Leake Street
London SE1 7NN
(0705) 848 848

German Rail UK
Booking Center
Deutsche Bahn Group
Surbiton KT6 6DU
(0870) 243 5363

Greece

Hellenic Railways
Travel Agency No. 2
1, Karolou Street
Athens 10437
(01) 529 7005

Hellenic Railways
Central Rail Station of Patras
Patras
(061) 639 110

Hellenic Railways
Central Rail Station of Thessaloniki
Thessaloniki
(031) 599 033

Hungary

Chemins de fer de l'Etat hongrois (MAV)
Menetjegyiroda
Andrassy ut 35
H-1061 Budapest VI
(1) 322 8082

 

 

Ireland

Coras Iompair Eireann
International Rail
Travel Center
35, Lower Abbey Street
Dublin 1
(01) 703 4127

 

 

Italy

Trenitalia S.p.A.
Stazione Bari Centrale
Biglietteria
Bari
(080) 573 2003 or 521 2202

Trenitalia S.p.A.
Stazione Santa Maria Novellae
Florence (Firenze)
(055) 235 2595

Trenitalia S.p.A.
Stazione Centrale
Milan (Milano)
(02) 6371 2565

Trenitalia S.p.A.
Stazione Centrale
Naples (Napoli)
(081) 567 4700

Trenitalia S.p.A.
Stazione Centrale
Palermo
(091) 603 3558

Trenitalia S.p.A.
Stazione Centrale
Rome (Roma)
(06) 4730 6385

Trenitalia S.p.A.
Stazione Centrale
Venice (Venezia)
(041) 715 555

 

 

Luxemburg

Societe Nationale des Chemins de fer luxembourgeois
Centre d'Accueil et de Vente
Luxembourg Central Station
L-1616 Luxembourg (GD)
4990 4990

 

 

The Netherlands

NS Reizigers BV
NS Internationaal
Ticket Office - Schiphol Plaza
Amsterdam Schiphol Airport

NS Reizigers BV
NS Internationaal - Ticket Office
Amsterdam Central Station
(020) 557 8088

NS Reizigers BV
NS Internationaal - Ticket Office
Rotterdam Central Station
(010) 282 4401

NS Reizigers BV
NS Internationaal - Ticket Office
Utrecht Central Station
(030) 235 4171

 

 

Norway

Norwegian State Railways
International Tickets
Central Station
0048 Oslo
2315 2448

 

 

Portugal

Companhia do caminhos de ferro portugueses
Estacao de caminho de ferro
Largo de estacao
P-8000 Faro
(289) 801 726

Companhia do caminhos de ferro portugueses
Bilheteira Internacional
Estacao de Santa Apolonia
Avenida Infante D. Henrique
P-1100 Lisbon (Lisboa)
(21) 881 6165

Companhia do caminhos de ferro portugueses
Estacao de S. Bento
Praca Almeida Garret
P-4000 Porto
(22) 200 2722

Spain

Red Nacional de los Ferrocarriles Espanoles
Estacion Central de Barcelona Sants
Barcelona
(93) 4903 851

Red Nacional de los Ferrocarriles Espanoles
avda. Marques de Argentera s/n
Estacion de Barcelona Franca
Barcelona
(93) 919 6567

Red Nacional de los Ferrocarriles Espanoles
Alcala 44
Madrid
(91) 531 4707

Red Nacional de los Ferrocarriles Espanoles
Oficina de viajes RENFE
Aeropuerto Internacional Madrid-Barajas
Madrid
(91) 305 8544

Red Nacional de los Ferrocarriles Espanoles
Oficina Atencion al Viajero
Estacion Madrid-Chamartin
(91) 3140 829

Oficina de viajes RENFE
Calle Zaragoza 29
Seville (Sevilla)
(954) 222 693

Red Nacional de los Ferrocarriles Espanoles
Estacion Sevilla Santa Justa
Seville (Sevilla)
(95) 448 5627

Red Nacional de los Ferrocarriles Espanoles
Taquillas Largo Recorrido
Estacion RENFE - Valencia Nord
Valencia
(96) 3537 184

 

Sweden

Statens Jarnvagar
Swedish State Railways Ticket Office
Stockholm Central Station
S-10550 Stockholm
(08) 7624 848

 

 

Switzerland

Schweizerische Bundesbahnen
Bahnhof Basel SBB
CH-4051 Basel
(0512) 292 484

Schweizerische Bundesbahnen
Hauptbahnhof SBB
CH-3000 Bern
(0512) 201 451

Chemins de fer federaux suisses
Gare de Geneve CFF
CH-1201 Geneva (Geneve)
(0512) 251 410

Chemins de fer federaux suisses
Gare de Geneve Aeroport
CH-1201 Geneva (Geneve)
(022) 7910 250

BLS - Lotschbergbahn
Bahnhof Interlaken-West
CH-3800 Interlaken
(033) 826 4750

Schweizerische Bundesbahnen
Bahnhof SBB
CH-6002 Lucerne (Luzern)
(0512) 201 350

Schweizerische Bundesbahnen
Hauptbahnhof SBB
CH-8021 Zurich
(0512) 223 376

Schweizerische Bundesbahnen
Bahnhof SBB
Zurich Flughafen (Zurich Airport)
CH-8058 Zurich
(0512) 227 376

 

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